Shipping Policy

Shipping Policy

All orders will be processed Monday to Friday between 10am and 6pm.  It will take 2 to 3 working days for an order to be dispatched after the order is placed.

Depending on the availability during the circumstances, all orders will be shipped via S.F. Express or Hong Kong Post.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur because of pending payment verifications or customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Order Tracking

Once your order has shipped, we will send you your tracking information by email.

To check the status of your shipment, please visit S.F. Express,  Hong Kong Post and enter your tracking number.

Taxes & Duties

Orders that are shipped to countries outside of Hong Kong may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country.

Additional charges for customs clearance are the responsibility of the recipient; we have no control over these charges.  Customs policies vary widely in different countries, Buyers should contact their local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimated time. In case of orders that are not responded to or picked up on time, customs may dispose of the parcel and the order is subject to no refunds or exchanges.

Shipping Fee

For orders purchased; please kindly see the shipping rate below: